At Vape Gurus, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or interact with our services.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, delivery address, and payment details when you make a purchase or contact us.
Non-Personal Information: Browser type, device information, and website usage data collected via cookies or analytics tools.
Communication Data: Messages, enquiries, or feedback submitted through our contact forms or social media channels.
2. How We Use Your Information
Your information helps us:
Process and deliver your orders
Improve our products, services, and website experience
Communicate with you regarding your orders, promotions, or updates
Respond to your enquiries and provide customer support
Comply with legal and regulatory requirements
We do not sell or rent your personal information to third parties.
3. Cookies and Tracking Technologies
Our website uses cookies to improve your browsing experience. Cookies help us remember your preferences, analyse website traffic, and enhance functionality. You can choose to disable cookies through your browser settings, but some features may not function properly.
4. Data Protection and Security
We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, or disclosure. All payment information is encrypted and processed securely through trusted third-party payment gateways.
5. Sharing Your Information
We may share limited personal data only when necessary, such as:
With service providers (e.g. couriers, payment processors) who assist in fulfilling your order
When required by law or regulation
To protect the rights, property, or safety of Vape Gurus, our customers, or others
6. Your Rights (POPIA Compliance)
Under South Africa’s Protection of Personal Information Act (POPIA), you have the right to:
Access and request copies of your personal data
Request corrections or deletion of inaccurate information
Withdraw consent for marketing communications at any time
To exercise these rights, please contact us at info@thevapegurus.co.za.
7. Data Retention
We retain personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law.
8. Third-Party Links
Our website may contain links to other websites. Vape Gurus is not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, and significant changes will be communicated clearly.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us: 📧 Email: info@thevapegurus.co.za 🌐 Website: https://thevapegurus.co.za/ 🏢 Company: The Vape Gurus
